Policies & Disclaimers
With the development of new communication tools, it has become necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
If you have any questions regarding these principles of personal data protection, feel free to contact our Data Protection Officer: Dany Fortin, Chief Financial and Administrative Officer, [email protected], 1 800 387-4100.
Collection of personal information
We collect the following information :
- Last name
- First name
- e-mail address
- Telephone number
- In some cases, information about your trade-in vehicle.
The personal information we collect is gathered through forms and through interactivity between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.
Forms and interactivity
Your personal information is collected through the following forms:
- Website registration form
- Request a price quote for a displayed vehicle
- Brochure request
- Road test request
- Trade-in vehicle appraisal request
- Make an appointment
- Financing information request
- Contact request
We also collect information through interactions you may have with our chatbot and/or live chat.
We use the information collected in this way for the following purposes:
- Information / Promotional offers
- Personalized e-mail alerts
- Statistics
- Contact
Suggest suitable vehicles and offer the possibility of making an appointment to view or test drive said vehicles.
Log files and cookies
We collect certain information through log files and cookies. This information mainly consists of the following:
- IP address
- Operating system
- Visited pages and requests
- Time and day of connection
- Type of device (mobile or desktop)
The use of such files enables us to:
- Improve service and provide a personalized welcome
- Establish a personalized consumer profile
- Compile statistics
Sharing personal information
We undertake not to commercialize the personal information we collect.
Protection of personal information: Right of access, opposition and withdrawal
We are committed to granting a right of access and rectification to persons concerned who wish to consult, modify or delete information concerning them.
We are committed to offering you the right to oppose and withdraw your personal information. The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, or if you have any questions about these principles of personal data protection, please do not hesitate to contact our Privacy Officer:
Mr. Dany Fortin, Chief Financial Officer
1155 Rang de l’Église, Marieville, J3M1N9
[email protected]
1 800 387-4100
Security
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your data. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.
Notice: Please confirm with the seller the price and accuracy of other information about a vehicle published on the website. The mileage displayed is that appearing at the time of publication of the ad. The ad is not an offer to contract within the meaning of article 1390 of the Civil Code of Quebec.
To ensure that the vehicle you have chosen is available, please contact the dealer before your visit.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy, please contact us. We reserve the right to make changes to this policy. Any changes to this policy will be posted.PRICING POLICY
Here at Horizon Lussier we strive to provide every customer with a quality product they will enjoy for years to come at competitive prices.
PRICING DISCLOSURE
Horizon Lussier promises to disclose all charges and fees associated with your purchase.
SHOP ONLINE POLICIES BY RVCARE
Our Shop Online for Parts and Accessoiries products is a service managed by our partner RV CARE.
You can follow their Shop Online terms and conditions, shipping and returns: click here
If you have any questions or complaints, please contact RV Care Customer Service:
RV Care Network Ltd.
777 de la Commune St W, Suite 230,
Montreal, QC
H3C 1Y1
THE VALUE OF THE ADMINISTRATION FEE
On your behalf, we will…
- Register your RV’s warranty forms with the manufacturer.
- Register all additional warranties purchase.
- Register or clear your unit of liens.
- Register any life, critical illness, accident & health and gap insurance protection
- Obtain credit card information and shop it at various institutions for the best possible lending rate.
- Process all necessary financing and registration forms for the lending institutions.
- Facilitate the registration of your RV with RV Care, a network of top independent dealers across Canada who work together to support their customers. All RV Care dealers meet a rigorous set of standards and are required to abide by a strict Code of Ethics.
Facilitate the registration of your RV with the Ministry of Transportation and complete all the necessary government documents in accordance with Ontario Legislation which may include: License plates, renewals, safety standards certificates or accident reports. - Draw up a legal Bill of Sale.
- Propane certification has been done by a certified RV Technician.
- Propane tanks have been filled.
- Gas tank on motorized unit has been filled.
- 30 Days Warranty on major appliances (fridge, furnace, stove, water pump, converter, water heater…).
The Management and Staff sincerely thank you for your business. Our Dealership policy is to be responsible for the products and services we deliver. We begin this responsibility by delivering your vehicle the right way and on time. We strive to keep this commitment to you. The Managers and Staff are available to you at anytime to ensure that you are…
Completely Satisfied!
