Policies & Disclaimers
Privacy Policy (Updated: January 13, 2026)
With the development of new communication tools, it has become necessary to pay particular attention to the protection of privacy. That is why we, at Horizon Lussier, are committed to respecting the confidentiality of the personal information we collect.
Data Protection Officer
If you have any questions regarding this policy or the protection of your data, please do not hesitate to contact our Data Protection Officer:
Mr. Dany Fortin, Chief Financial and Administrative Officer
1155 Rang de l’Église, Marieville, J3M 1N9
[email protected]
1 800 387-4100
Collection of Personal Information
We collect personal information in two ways: information you provide to us directly and information we collect automatically.
1. Information You Provide
Your personal information is collected through the following forms:
Website registration form
Request a price quote for a displayed vehicle
Brochure request
Road test request
Trade-in vehicle appraisal request
Make an appointment
Financing information request
Contact request
The information collected through these forms mainly includes the following:
Last name
First name
Email address
Telephone number
ln some cases, information about your trade-in vehicle.
2. Information Collected Automatically
When you browse our website, we automatically collect certain technical information through cookies and other tracking technologies. This information includes:
Online Identifiers: Your IP address, unique cookie identifiers (such as those for Google Analytics and Meta/Facebook), advertising identifiers (_fbp, _gcl_au), and device IDs.
Browsing and Connection Data: Your operating system, the type of device you are using, the pages you visit on our site, the time and date of your connection, and your interactions with our content.
Use of Your Personal Information
We use the collected information for the following specific purposes:
Providing Services: To respond to your requests for price quotes, brochures, test drives, financing, and appointments.
Marketing and Communications: To send you promotional offers, newsletters, and personalized alerts if you have consented to receive them.
Audience Measurement and Site Analytics: To understand how visitors interact with our website, measure traffic sources, and improve our services (e.g., using Google Analytics).
Targeted Advertising and Retargeting: To show you personalized advertisements on other websites (like Facebook or Google) based on your browsing history on our site. This is done using technologies like the Meta (Facebook) Pixel and Google Ads trackers.
Website Functionality and Security: To ensure the proper functioning of our website and protect it from fraudulent activity (e.g., using Google reCAPTCHA).
Cookies and Tracking Technologies
Our website uses cookies and similar technologies (like localStorage) to function correctly, analyze our audience, and for advertising purposes. A cookie is a small text file stored on your device. You can control the use of non-essential cookies at any time through our consent management tool.
Here are the main categories of cookies we use:
Necessary Cookies: Essential for the basic functions of the website. They cannot be disabled.
Functional Cookies: Used to enhance your experience, such as remembering your preferences.
Analytics Cookies: Help us understand website traffic and user behavior (e.g., Google Analytics). The main cookies used for this are _ga and have a duration of up to 14 months.
Advertising Cookies: Used to track your activity across websites to provide you with targeted advertising. The main cookies for this are _fbp (Meta/Facebook) and _gcl_au (Google Ads).
Sharing and Transfer of Personal Information
We do not sell your personal information. However, to provide our services and for advertising purposes, we share certain information with trusted third-party partners.
Our main partners include:
Google LLC (Google Analytics, Google Ads, reCAPTCHA, DoubleClick)
Meta Platforms, Inc. (Facebook Pixel)
Cyberimpact (for our newsletter management)
Cloudflare, Inc. (for website security and performance)
Calendly LLC (for appointment management)
WordPress (Content Management System)
International Transfers
Some of our partners operate outside of Canada. Consequently, your personal information may be transferred and processed in other countries, including the United States and Mexico. We ensure that these transfers are protected by adequate contractual safeguards to protect your privacy in accordance with Quebec law. A Privacy Impact Assessment has been conducted to ensure your information receives adequate protection outside of Quebec.
Your Rights: Access, Opposition, and Withdrawal
We are committed to recognizing your right of access and rectification if you wish to consult, modify, or delete your information.
Right of Access and Rectification: You may consult, modify, or update your personal information.
Right of Withdrawal: You may withdraw your consent to the use or communication to third parties of your information at any time.
Right to De-indexing: You may request that we cease disseminating your personal information or de-index any hyperlink attached to your name that provides access to such information, if the dissemination contravenes the law or a court order.
Right to Portability: You may request to receive your computerized personal information in a structured, commonly used technological format.
Right to Object: Request that we cease using your personal information for commercial or philanthropic solicitation purposes.
Right to File a Complaint: If you are not satisfied with the manner in which we protect your information, you have the right to file a complaint with our Privacy Officer or with the Commission d’accès à l’information.
To exercise any of your rights, you must submit a written request to the Privacy Officer using the contact details provided at the beginning of this policy.
How to Withdraw Your Consent for Cookies:
You can change or withdraw your consent for the use of non-essential cookies and trackers at any time. To do so, simply click on the consent management icon located at the bottom-left of all pages on our website. This will open the preference center where you can adjust your choices.
Security
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your data, we implement concrete technical and organizational measures, including the use of the TLS protocol (encryption) for all data transmitted on our site, firewalls, and access control policies that restrict access to your personal information to authorized personnel only.
However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.
Data Retention
We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law.
Contact Forms: Kept for 180 days after our last contact with you, unless you become a customer.
Quotes and Proposals: Kept for 1 year after the quote date, unless you become a customer.
Newsletter: Kept for 24 months after your last interaction, or until you unsubscribe (in accordance with Canada’s Anti-Spam Legislation).
Customer Information: Kept for 7 years following the end of our business relationship, for legal and fiscal requirements.
Analytics and Advertising Cookies: Kept for a maximum period of 14 months.
Updates to the Privacy Policy
Our Privacy Policy is regularly reviewed to ensure compliance with applicable laws. Any changes will be published on this page with a mention of the update date. We therefore invite you to consult it regularly to stay informed of how we handle your personal information.
Other Policies and Notices
PRICING NOTICE
Please confirm with the seller the price and accuracy of other information about a vehicle published on the website. The mileage displayed is that appearing at the time of publication of the ad. The ad is not an offer to contract within the meaning of article 1390 of the Civil Code of Quebec. To ensure that the vehicle you have chosen is available, please contact the dealer before your visit.
PRICING POLICY
Here at Horizon Lussier we strive to provide every customer with a quality product they will enjoy for years to come at competitive prices. Horizon Lussier promises to disclose all charges and fees associated with your purchase.
SHOP ONLINE POLICIES BY RVCARE
Our Shop Online for Parts and Accessories is a service managed by our partner RV CARE. You can follow their Shop Online terms and conditions, shipping and returns by clicking here. If you have any questions or complaints, please contact RV Care Customer Service: [email protected]
RV Care Network Ltd.
777 de la Commune St W, Suite 230,
Montreal, QC
H3C 1Y1
THE VALUE OF THE ADMINISTRATION FEE
On your behalf, we will…
Register your RV’s warranty forms with the manufacturer.
Register all additional warranties purchased.
Register or clear your unit of liens.
Register any life, critical illness, accident & health and gap insurance protection
Obtain credit card information and shop it at various institutions for the best possible lending rate.
Process all necessary financing and registration forms for the lending institutions.
Facilitate the registration of your RV with RV Care, a network of top independent dealers across Canada who work together to support their customers. All RV Care dealers meet a rigorous set of standards and are required to abide by a strict Code of Ethics.
Facilitate the registration of your RV with the Ministry of Transportation and complete all the necessary government documents in accordance with Ontario Legislation which may include: License plates, renewals, safety standards certificates or accident reports.Draw up a legal Bill of Sale.
Propane certification has been done by a certified RV Technician.
Propane tanks have been filled.
The gas tank on the motorized unit has been filled.
30 Days Warranty on major appliances (fridge, furnace, stove, water pump, converter, water heater…).
The Management and Staff sincerely thank you for your business. Our Dealership policy is to be responsible for the products and services we deliver. We begin this responsibility by delivering your vehicle the right way and on time. We strive to keep this commitment to you. The Managers and Staff are available to you at any time to ensure that you are…
Completely Satisfied!
